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Connecting SugarSync

This guide walks you through connecting a SugarSync storage destination to Pluton.

Prerequisites​

Before connecting SugarSync, you need:

  1. A SugarSync account — Sign up here
  2. Your SugarSync email address and password (used only during initial setup)

Getting Your Credentials​

Step 1: Create a SugarSync Account​

  1. Go to sugarsync.com and sign up for an account
  2. Choose a plan that fits your storage needs
  3. Verify your email address

Step 2: Prepare Your Login Details​

SugarSync uses your email address and password to generate an authentication token during the initial setup. Your password is not stored — it is only used once to obtain a refresh token.

  • Email Address: Your SugarSync account email
  • Password: Your SugarSync account password

Connecting to Pluton​

Pluton SugarSync

Step 1: Add Storage​

  1. In Pluton, navigate to Storages
  2. Click Add Storage button
  3. Select SugarSync from the provider list

Step 2: Configure Connection​

Fill in the required fields:

  • Storage Name: A friendly name (e.g., "SugarSync Backups")
  • Username (Email Address): Your SugarSync account email address
  • Password: Your SugarSync password (used only during setup, not stored)

Step 3: Advanced Options (Optional)​

Additional settings available:

  • App ID: SugarSync App ID. Leave blank to use the default
  • Access Key ID: SugarSync Access Key ID. Leave blank to use the default
  • Private Access Key: SugarSync Private Access Key. Leave blank to use the default
  • Hard Delete: Enable to permanently delete files instead of moving them to the "Deleted items" folder
  • Refresh Token: SugarSync refresh token. Leave blank normally — this is auto-generated during setup
  • Authorization: SugarSync authorization. Leave blank normally
  • Root ID: SugarSync root ID. Leave blank normally
  • Deleted Folder ID: SugarSync deleted folder ID. Leave blank normally

Step 4: Test and Save​

  1. Click Test Connection to verify credentials
  2. If successful, click Save
  3. Your SugarSync storage is now ready for backup plans

Important Notes​

  • You cannot create files in the top-level folder. You must create a subfolder first — Pluton will create it as a "Sync Folder" within SugarSync.
  • SugarSync does not support modification times or hashes. File syncing will default to size-only comparison.
  • Your password is used only during the initial setup to obtain an authentication token and is not saved by Pluton.

Common Issues​

Authentication Failure: Verify your email address and password are correct. If you've changed your SugarSync password recently, you'll need to reconfigure the storage connection.

Cannot Create Files at Root: SugarSync requires files to be stored inside folders (Sync Folders). Ensure your backup plan targets a specific folder path, not the root.

Deleted Files Reappearing: By default, deleted files are moved to the "Deleted items" folder rather than permanently removed. Enable Hard Delete if you want files permanently deleted.

Token Expired: If your connection stops working, the refresh token may have expired. Reconfigure the storage by entering your email and password again to generate a new token.

Best Practices​

  • Leave the App ID, Access Key ID, and Private Access Key fields blank unless you have a specific reason to use custom app credentials
  • Use the Hard Delete option with caution — permanently deleted files cannot be recovered
  • Keep backups organized in named subfolders for clarity
  • Monitor your SugarSync storage quota through the SugarSync dashboard